Digital Product Manager Hybrid (home/office based) Fixed term, temporary contract (12 months) Full time, 37.5 hours per week £40,094 - £47,758 per annum Occasional travel overnights and working out of hours may be required. We're seeking an experienced Digital Product Manager to join our team on a 12-month temporary contract, managing customer-facing digital platforms that generate over £20m in annual revenue. Working under the Director of Technology and Transformation and partnering with Commercial Department Heads, you'll translate strategic vision into actionable plans and lead product development to ensure our digital platforms meet both business objectives and user needs. This is an excellent opportunity to make a significant impact on YHA’s digital presence, combining operational management of digital assets with strategic execution whilst working with cross-functional teams across the organisation. Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth: 10 nights free hostel stays per year for you and up to 3 friends or family Access to YHA’s staff discount and cash back portal Free YHA Membership each year Access to support via our Employee Assistance Program There are many more benefits to working for YHA so please visit our YHA Jobs website for more information. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. What you will be doing Execute product roadmaps - Collaborate with senior stakeholders to develop and deliver digital product strategies, implementing new features through cross-functional team leadership Optimise user experiences - Leverage data analytics, user feedback, and industry benchmarks to drive improvements across all digital platforms using Agile methodologies Manage digital content and incidents - Oversee content creation and curation whilst acting as primary responder to platform incidents, ensuring rapid resolution and minimal user impact Lead cross-functional collaboration - Build strong relationships with internal teams and third-party providers to deliver digital products aligned with business strategies Drive continuous improvement - Work with project managers and development teams to assess and enhance working processes, incorporating feedback to optimise the product development lifecycle What skills and experience you need Essential: Proven experience managing high-value digital commerce platforms (£20m annual revenue) Strong track record in digital product lifecycle management from conception to post-launch analysis Ability to analyse user data, market trends, and competitor insights to drive platform improvements Experience with Agile methodologies and cross-functional team leadership Technical understanding of digital platforms with ability to communicate requirements to developers Expertise in UX/UI design principles and wireframing Incident management and problem-resolution experience Excellent stakeholder management and communication skills, including workshop facilitation Strong project management capabilities handling multiple concurrent deliverables Desirable: Experience in travel, hospitality, or charity sector digital platforms Working knowledge of HTML, CSS, SQL, and PHP Agile/Scrum certifications Experience with both in-house and third-party development teams Analytics and data visualisation skills For more information about the role and the skills and experience required, please refer to the job description. Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills. If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website. How do you apply? Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website. Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.