Overview
Business Rates Manager (WSP GL Hearn) at WSP in the UK & Ireland.
Responsibilities
* Daily operational management of one large complex client portfolio or multiple smaller portfolios.
* Verification of rates bills issued by billing authorities in respect of properties throughout England, Wales, Scotland and Ireland. Resolving queries where rates bills are not approved.
* Liaising with clients and with billing authorities to correct matters relating to occupational changes, changes to the rating list and exemptions and reliefs.
* Obtaining information from clients and responding to queries.
* Ensuring all portfolio movement is actioned appropriately.
* The creation and delivery of quality and accurate reports to clients and senior management.
* The development and maintenance of client relationships, including attendance at client meetings when appropriate.
* Meeting all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager.
* Assisting in carrying out one-off audits of historic rate payments.
* Explaining the functions of the Client Monies service to clients and colleagues and undertaking Client Monies tasks when appropriate.
What we will be looking for you to demonstrate
* A good understanding of the complexities of calculating rate liabilities together with rating appeal and rate relief application processes in England, Wales, Scotland, Northern Ireland, Eire and the Channel Islands.
* Working knowledge of business rate legislation and case law and able to explain this clearly to clients and junior colleagues.
* Excellent negotiating and reasoning skills when dealing with billing authorities, utilising knowledge of business rate legislation and case law to support their requests.
* Understanding of the importance of accuracy, timeliness and presentation in client reporting.
* Sound financial and numeracy skills which demonstrate accuracy and financial priority.
* A complete understanding of the functions of the Client Monies Service and the requirements of RICS Rule 8 Protecting Client Money.
* Proficient in use of desktop software and Microsoft Office Suite, particularly Excel. Able to apply intermediate formulas to manipulate data.
Don’t quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team.
About Us
We are one of the world’s leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower.
What’s in it for you?
* Work-life balance - At WSP, we understand that work is just one aspect of your life. It’s important to make time for you, your family, friends, interests and your community.
* Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK.
* Inclusivity & Belonging - We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity.
* Health & Wellbeing - We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you – giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package.
* Flex your time - To enhance work-life balance, WSP offers the “WSP My Hour,” allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you.
* Your development - We understand the importance of development and training to you. That’s why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership.
* #WeAreWSP - Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Professional Services
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