Job Description
Job Title: Service Manager Supported Living – Adults - Mental Health Support Services
Salary: £43,075 per annum
Contract: Full time
Hours: 40 hours per week
Location: Eastbourne, East Sussex
This position does not offer sponsorship. We are unable to accept applications from individuals who require a visa to work in the UK.
Overview
Due to a period of extended growth, we have an exciting opportunity for a Service Manager to oversee our Supported Living services across East Sussex.
You will work alongside an on-site support manager, providing day-to-day leadership and implementing quality improvements to ensure services meet and exceed expected standards.
About the Role
This is an exciting opportunity to join a management team that will help lead and support continual business expansion, deliver financial growth and stability, and drive improvements in quality and compliance. You will oversee a group of Team Leaders who directly manage their accommodation settings, and be responsible for:
* Ensuring the safe and effective delivery of services, following our person-centred ethos which builds confidence and promotes independence
* Holding full accountability for budget income and expenditure across services
* Maintaining improvements in quality and compliance in line with the Quality Assurance Framework
* Actively participating in the strategic vision of the organisation, identifying local unmet need and developing solution-focused services
* Promoting client involvement across services and establishing measures of client satisfaction
* Working closely with clinical support teams, including psychologists and behaviour specialists, to ensure high-quality, risk-informed care
Key Responsibilities
* Lead day-to-day management of the service, providing hands-on support and leadership to on-site managers
* Implement a quality assurance framework to drive service improvements toward a “Good to Outstanding” CQC standard
* Act as a robust advocate for service users, ensuring needs are met and improvements are evidence-based
* Engage with multidisciplinary teams (MDTs), including mental health services, to champion positive client outcomes
* Manage change, troubleshoot operational challenges, and stabilise teams where needed
* Model best practice and role-model positive service delivery to staff
Requirements
Essential:
* Previous managerial experience as a Registered Manager, Service Manager or Locality Manager within a residential or supported living setting
* Proven background in supporting individuals with complex mental health needs, including EUPD, schizophrenia, and attachment disorders
* Experience managing budgets with full accountability for budgetary performance
* Demonstrated ability to lead and motivate teams, drive service improvements, and embed a culture of quality and accountability
* Solid understanding of CQC regulations, compliance, and quality assurance
* Comfortable being present on-site and actively supporting staff and service users
* Full UK driving licence
Desirable:
* Experience of budget accountability across multiple services
* Background working with vulnerable or socially excluded groups
* Experience in mental health settings
* Experienced in producing Service Proposals and Assessments with MDT input
* Management of dispersed or geographically spread teams
Benefits
* Full induction training and continued professional development
* 28 days annual leave, increasing by up to 5 additional days with length of service
* An additional wellbeing day to use however you wish
* Access to our Employee Assistance Programme (EAP) offering telephone support, full counselling services, and retail discounts
* Excellent support from experienced management and the wider clinical leadership team
* Monthly workshops with our Clinical Team and access to a library of previous sessions
* Staff recognition and rewards programme
Contact Details
If you wish to either apply or gain further information, please contact Ed at Compass Associates on 02394 214 487 or email eamaral@compassltd.co.uk
Recommendations
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 in John Lewis vouchers or £200 charity donation for each successful recommendation.
Compass Associates, established in 2009, is an award-winning, UK specialist Health and Social Care Recruitment Consultancy providing tailored, high quality recruitment solutions for all permanent assignments.