Our client established nearly 40 years ago, works within Facilities Management sector and currently employs over 3000 people nationwide. This is a newly created role which would suit someone who is passionate about improving the overall customer experience. Reporting directly to the Commercial Director, this role sits as a back-office function for the sales, retention and customer service teams. Duties * Implementing and nurturing a high-performance culture where customer experience is prioritised. * Identify areas for improvement in the customer journey * Look at current processes that can be changed to impact growth & efficiency for the business * Strengthen customer relationships and retention * Responsible for managing one part time Customer Service Executive This Ideal Candidate: * Must be good at analysing data * Extremely IT literate * Articulate with excellent communication skills * Be goal orientated and deliver results * An excellent team player * Has experience working in customer focused environments * Is able to demonstrate previous experience of change management Benefits: * 28 Days Holiday Inc. Bank Holidays * Company events * Company pension * Health & wellbeing programme * On-site parking This is a hybrid role (2 days in the office, 3 days working from home) Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available