We're looking for a Customer Service Coordinator to join our clients' fast-paced, customer-focused team on a full-time, permanent basis. This is a frontline role where you'll provide support to customers, resolve queries, and ensure every interaction delivers a positive experience.
What you'll do:
* Manage B2C queries via online platforms, email, social media, and live chat
* Work towards first-time resolution and customer satisfaction targets
* Keep customers updated on order progress, arrange credits or replacements where needed
* Liaise with internal teams (warehouse, supply chain, sales) to ensure smooth order journeys
* Provide accurate product information and follow up to ensure issues are fully resolved
* Process information through internal systems and maintain accurate records
What we're looking for:
* Proactive and solutions-focused with strong problem-solving skills
* Adaptable and resilient in a fast-paced environment
* A team player who collaborates and supports colleagues across departments
* Confident communicator with great attention to detail
* Willingness to learn systems, processes, and product knowledge
Why apply?
* Play a key role in improving customer satisfaction and service delivery
* Be part of a supportive team with opportunities to develop your skills
* Contribute to wider business initiatives around quality, safety, and sustainability
If you're passionate about delivering excellent customer service and want to grow within a dynamic business, we'd love to hear from you
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)