AccrueTek Consulting Limited – Job Description
Job Title: System Support Engineer
Category: Full Time
About Us:
AccrueTek Consulting Limited provides a wide range of information technology-enabled services ranging from IT Consulting, Implementation, Support and Managed Services in various technology domains like Cloud Adoption, Physical and Virtual infrastructure optimisation, Virtualisation, Data Storage & Solutions, SAN & Telephony for different businesses in SME and Micro SME sectors.
Our Organisation Philosophy is to help SMEs and Micro SMEs globally by engaging with them as a "Strategic IT Partner" for all their IT & ITEs needs, enabling them to concentrate on their "Core Competency".
We understand that no two businesses are the same so why should the service delivered be any different., We aim to understand all your business drivers so, we can not only deliver top-notch service but be there to advise you every step of the way.
Many companies find that constant maintenance eats into their budget for new technology. By outsourcing your IT management to us, you can focus on what you do best "running your business".
With our strategic partnerships with OEM partners like Microsoft, Adobe, SentinalOne, CISCO Meraki, Dell, and HP to name a few. With the wide range of services and domain expertise we have our customers can be rest assured that the best and OEM compliant solution will be provided to them.
If you are a results-oriented individual with a passion for sales and the ability to effectively communicate with clients, we want to hear from you Join our team as a Sales Executive and take your career to new heights. We offer competitive compensation packages, ongoing training opportunities, and a supportive work environment. Apply now to be part of our dynamic sales team
Job Description:
As a System Support Engineer, you will build upon your foundational skills to provide more advanced technical support to end-users and assist in the management of our organization's IT infrastructure. You will be responsible for diagnosing and resolving escalated hardware, software, and network issues, as well as collaborating with higher level support and other IT teams to ensure efficient and effective resolution of technical issues. Additionally, you will contribute to the improvement of support processes and mentor Level 1 support engineers to enhance overall team performance.
Key Responsibilities:
1. Diagnose and troubleshoot escalated hardware, software, and network issues, ensuring the root cause is identified and resolved promptly.
2. Develop innovative solutions to complex technical problems, leveraging your technical expertise and product knowledge.
3. Write clear and concise technical documentation, including step-by-step processes, solutions, and updates for end-users and the internal knowledge base.
4. Provide mentorship and guidance to Level 1 support engineers, assisting them in resolving challenging issues and developing their technical skills.
5. Coordinate with Level 3 support and other IT teams to escalate and resolve issues requiring specialized expertise or resources.
6. Assist in the administration and maintenance of IT infrastructure components, including Windows Server, Active Directory, Group Policy, DNS, DHCP, and network devices.
7. Collaborate with vendors and external service providers to troubleshoot and resolve hardware and software issues, ensuring timely resolution and minimal operational impact.
8. Contribute to asset management and inventory control processes, ensuring accurate and up-to-date records of IT assets and configurations.
9. Participate in patch management activities, including testing, deployment, and validation of software updates and patches across desktop and server environments.
10. Must have knowledge on Networking and Azure
Technical Skills:
• Proficient in Windows Server administration (2016 and above), managing domain users, groups, and permissions.
• Proficient in Azure IaaS, managing AADS and Entra, MDM, groups, and permissions.
• Advanced knowledge of desktop support, including hardware and software troubleshooting, printer installation, and remote assistance.
• Experience with disk management, and user profile backup/restore (Outlook, OneDrive).
• Strong understanding of networking concepts, including switches (Layer-2 & Layer-3), router configuration, DNS, DHCP, VLANs, and IPSec VPN.
• Familiarity with virtualization technologies such as Hyper-V and Microsoft Azure IaaS.
• Knowledge of Office 365 administration, including SharePoint Online.
• Familiar with ticketing portals.
• Familiar with managing Remote Desktop Services (RDS).
Soft Skills:
• Excellent communication and interpersonal skills, with the ability to effectively convey technical information to non-technical users.
• Strong problem-solving abilities
Qualifications and Experience:
• Minimum 2+ years of experience in IT support or a similar role.
• Must be AZ900 certified (Certification valid for at least 6–12 months at the date of joining).
• UK Citizen or Permanent resident. (NO VISA HOLDERS PLEASE & NO VISA SPONSORSHIP)
• No remote work must commute to office :
@: AccrueTek Consulting Limited Hertfordshire Business Centre, Unit 1H, Benefits:
• 28 days of paid holidays, including bank holidays.
• 8-hour shift
• Day shift
• Holidays
Monday to Friday