Salary: £30,000 - 60,000 per year Requirements: SC Clearance Eligible (Based in UK for 5 years) Logical, methodical problem-solving approach Excellent written and verbal communication skills Strong proficiency with Microsoft Office tools, including: - Word - PowerPoint - Excel - Teams - SharePoint - OneDrive Experience working with incident, problem, and change management processes Background in supporting production IT services Experience with Remedy incident management system (desirable) Experience with SharePoint On-Premises configuration and support (desirable) Responsibilities: Provide day-to-day support for a range of production IT services and critical applications. Monitor incident management queues and respond in line with service expectations. Perform initial technical triage and implement authorised remediation steps. Assist technical teams with deployment of enhancements, configuration updates, and patches. Produce high-quality documentation and communicate effectively with internal stakeholders. Support continual service improvement initiatives. Technologies: Excel Support SharePoint More: We are a large consultancy seeking a Technical Support Professional to work within a secure government environment, providing operational support across critical applications. This role offers an exciting opportunity to join an international organization collaborating with a Government Body. We provide a competitive day rate and a dedicated Hays Consultant to support you throughout the application process. last updated 8 week of 2026