Home Connections Officer
We're looking for a new Home Connections Officer to join our team, where you'll provide a customer-focused and efficient allocations and lettings service to prospective customers, existing customers seeking to transfer and local authorities with whom we operate nominations or choice-based lettings agreements.
Responsibilities
* Coordinate and support applicants for housing through verification and allocation of various types of accommodation.
* Manage and support customers with the end-of-tenancy process ensuring a fair and transparent approach.
* Work collaboratively with colleagues from our Empty Homes, Housing, Independent Living teams and external stakeholders.
* Communicate effectively with vulnerable customers in an empathetic manner.
* Work closely with partner agencies to gather information to complete risk assessments.
Qualifications
Experience of working in an allocations and lettings, housing or customer-focused environment in the delivery of service is required. You’ll be working in a team to make sure our customers are safe in their homes.
Location & Working Hours
You’ll be working from our Bracknell office every Tuesday, Wednesday and Thursday (RG12 1RF) to connect and collaborate with colleagues and the other two days can be worked remotely. As this is an office-based role a driving licence is not required.
Interviews
Interviews will take place on either Monday 30 March 2026 or 31 March 2026 at our Bracknell office (RG12 1RF).
Application
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we’ll close the advert early, so be sure to apply today so you don’t miss out!
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