3 Month Contract With A Local Authority
Job Purpose
To lead and manage a team of technicians within the Reactive Repairs function, delivering a high-quality, efficient, and resident-focused property maintenance service. The role ensures all works are completed safely, compliantly, on time, and to a high standard, while achieving performance targets and value for money. The postholder is responsible for supervising operational delivery, driving first-time fixes, and maintaining excellent customer satisfaction through effective communication and team leadership.
Key Responsibilities
* Lead, manage, and support a team of technicians to deliver responsive repairs and maintenance services.
* Plan, allocate, and monitor workloads to ensure all jobs are completed within agreed KPIs, timescales, and quality standards.
* Supervise and, where required, carry out repairs, maintenance, inspections, and testing in line with building regulations and health & safety legislation.
* Ensure compliance with all statutory, regulatory, and organisational policies and procedures.
* Drive a “right first time” approach to repairs and ensure high levels of customer satisfaction.
* Monitor team performance, productivity, and materials usage, ensuring value for money.
* Manage stock, tools, plant, and equipment, including van stock control and replenishment.
* Lead on fault diagnosis and technical problem-solving across a range of maintenance disciplines.
* Recruit, mentor, train, and develop team members, including performance management, appraisals, and absence management.
* Coordinate larger or complex works and support cross-team collaboration.
* Manage rotas, including participation in a 24-hour emergency call-out service.
* Ensure accurate and timely completion of digital job records, reports, and documentation.
* Handle customer interactions professionally, including managing complaints and maintaining clear communication with residents.
* Promote and enforce safe working practices, including risk assessments and compliance with health & safety standards.
* Act as a role model, fostering a positive team culture aligned with organisational values.
Requirements
* Minimum 2 years’ experience managing a Direct Labour Service or similar maintenance team.
* Relevant trade qualifications (e.g. NVQ Level 2/3, City & Guilds) or equivalent experience.
* Proven experience in property repairs and maintenance across multiple disciplines.
* Strong knowledge of building regulations, construction methods, and maintenance practices.
* Thorough understanding of health & safety legislation and compliance requirements.
* Ability to diagnose faults and deliver effective repair solutions.
* Experience managing performance, budgets, materials, and resources.
* Strong leadership, coaching, and team development skills.
* Excellent communication and customer service skills.
* Ability to manage competing priorities, solve complex problems, and make sound decisions.
* Competence in digital systems for job management and reporting.
* Full UK driving licence.
* Willingness to participate in out-of-hours emergency rota (including evenings/weekends).
* Ability to work across multiple locations and travel as required.
* Commitment to equality, diversity, inclusion, and high standards of customer care.
* Subject to a basic DBS check.
Additional Information
* Bi-Weekly Payments
* 40 Hours Per Week