This is initially a 6-month contracting Housing Association Complaint Handler opportunity and comes with the likely option to extend further. This role, including training and onboarding will be remote.
As a Complaint Handler you will:
* Be working with a leading Housing Association working on Stage 1 and 2 complaints.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:
* Previous Housing Association complaint handling, especially dealing with housing repairs and damp/mould issues
* Excellent customer service skills, both verbal and written
* Resilient, professional, and able to co-ordinate workloads
* Able to deliver outcomes via phone calls and bespoke written responses
* Comfortable dealing with vulnerable customers
* Experience with the Housing Ombudsman either directly or working with them would be advantageous
Working hours are Monday-Friday, between the hours of 09:00-17:30 (37.5 hours per week)
In return, you will receive a salary of £190 per day via an Umbrella company.
If you are interested in the Housing Association Complaint Handler role, please click apply online and upload an updated copy of your CV.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
JBRP1_UKTJ