Overview
Avalon is currently supporting a client in Cheshire for the recruitment of a Tenancy Services Officer. This permanent role covers Cheshire and a patch of 400 to 500 properties, focusing on tenancy, generic housing and minimal ASB.
Responsibilities
* Complete regular inspections and manage all communal areas to ensure health and safety regulations are complied with, including keeping areas free from hazards and implementing recommendations from Fire Risk Assessments
* Deliver performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value
* Effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning
* Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly
* Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers
* Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up
Further information
* Interviews to commence ASAP
* Permanent
* £34,050 + Car allowance at £3,879.71
* Full-time working pattern - 35 hours
Requirements
* Understanding of housing management in the social sector
* Knowledge and passion for delivering customer service excellence
* Understanding of supported accommodation
* Full UK drivers licence with access to a vehicle
Avalon, trading name of Spirehouse Recruitment Limited. Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals
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