Overview
The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.
Responsibilities
* Service Delivery & Compliance
Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.
* Service Delivery & Compliance
Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.
* Service Delivery & Compliance
Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.
* Service Delivery & Compliance
Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.
* Service Delivery & Compliance
Manage and oversee remedial works, including job scoping, scheduling, and follow-up.
* Team Management
Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.
* Team Management
Conduct regular team meetings, 1-1s, and performance reviews.
* Team Management
Identify training needs and support the development of engineers.
* Team Management
Promote a safety-first, customer-focused culture within the service department.
* Operational Improvements
Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.
* Operational Improvements
Support recruitment activities to strengthen engineering and support teams.
* Operational Improvements
Collaborate with senior leadership to refine service strategy and KPIs.
* Operational Improvements
Monitor and report on departmental performance against agreed targets.
* Customer & Stakeholder Engagement
Act as point of escalation for customer issues, ensuring prompt resolution.
* Customer & Stakeholder Engagement
Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.
* Customer & Stakeholder Engagement
Liaise with project and compliance teams to ensure alignment across business units.
Required Skills & Experience
* Proven experience in fire alarm service management or a similar role.
* Strong working knowledge of BS 5839-1:2025.
* Technical understanding of fire alarm systems and remedial requirements.
* Experience managing engineering and service desk teams.
* Effective communication, organisation, and leadership skills.
* Competency in service management software and reporting tools.
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