Administrator (Bank, 0 Hours contract) – Healthcare
This is a bank position covering sickness and annual leave of permanent staff, 0 hours contract.
Location: Weybridge, England, United Kingdom. Client/Employer: Occupop.
Responsibilities
* Oversee daily reception operations, ensuring smooth service delivery.
* Review and manage clinical diaries to fill available slots.
* Schedule clinicians and admin staff to optimise productivity and patient flow.
* Maintain a safe, clean, and organised working environment in line with health and safety standards.
* Ensure necessary medical supplies, equipment and IT systems are available.
* Deliver high‑quality patient experience through excellent service standards.
* Advocate for high standards of customer care, fostering a proactive service approach.
* Support compliance with healthcare regulations, including CQC (if applicable).
* Manage patient data in compliance with GDPR and data protection laws.
* Assist regulatory audits and follow appropriate procedures for a safe working environment.
* Collaborate with the Centre Manager to develop and implement strategic plans for growth and sustainability.
* Identify opportunities to expand services, improve efficiency, and enhance quality of care.
* Review and report on performance, identifying areas for improvement.
* Maintain relationships at all levels within the team, colleagues, and referrers.
* Work weekends: at least one Saturday per month and on‑call one Sunday per month, and be available for extended hours if required.
Qualifications & Education
* Good standard of general education, including English language proficiency suitable for a front‑of‑house, patient‑facing role.
Experience
* Previous experience in a reception, administrative, or front‑of‑house role.
* Experience providing high‑quality customer service in a professional environment.
* Experience managing diaries, scheduling, or coordinating appointments.
* Experience working in a fast‑paced environment with competing priorities.
* Experience supporting or supervising administrative processes or teams.
* Experience working in a healthcare, clinical, or regulated environment (including audits, inspections, or compliance reviews).
* Experience supporting recruitment, onboarding, or staff training.
Essential Skills & Knowledge
* Excellent verbal and written communication skills, confident in a multicultural environment.
* Strong organisational and time‑management skills with attention to detail.
* Ability to manage and prioritise workloads to ensure smooth day‑to‑day operations.
* Proactive, solution‑focused approach with ability to identify and resolve issues.
* High level of customer care skills with a patient‑centred mindset.
* Competent IT skills, including use of administrative systems, scheduling software and Microsoft Office.
* Ability to maintain confidentiality and handle sensitive information appropriately.
* Understanding of data protection principles and confidentiality (GDPR).
* Awareness of health and safety requirements in a workplace environment.
* Understanding of safeguarding responsibilities and professional boundaries.
* Knowledge of CQC standards and healthcare regulatory requirements.
* Familiarity with clinical or healthcare IT systems.l
* Understanding of healthcare operations, patient pathways, or medical services.
* Ability to build and maintain effective working relationships with clinicians, managers and external referrers.
Personal Attributes
* Professional, friendly, and approachable manner.
* Reliable, flexible, and able to work independently as well as part of a team.
* Demonstrates initiative and leadership qualities.
* Committed to maintaining high standards and continuous improvement.
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