Jennifer Griffiths Recruitment currently seeking an experienced Customer Service Administrator to join our clients team on a temp-to-perm basis. This is a hands-on role suited to someone practical, organised, and confident in dealing with customers and internal departments. Key Responsibilities Taking and processing customer orders accurately using Sage Managing and updating customer information within a CRM system Handling inbound and outbound calls with existing and new customers Liaising closely with the manufacturing team regarding orders and timelines Resolving customer queries and issues efficiently and professionally Providing delivery updates and feedback to customers Processing spares orders and ensuring they are progressed through the system and delivered on time Working with both B2B customers and some direct end domestic customers Skills & Experience Required Previous experience in a customer service and/or internal sales role Experience using Sage (essential) Experience working with CRM systems Confident telephone manner and strong communication skills Highly organised with strong attention to detail Practical, hands-on approach Ability to multitask and manage a busy workload Personal Attributes Proactive and reliable Customer-focused Strong team player Able to work independently when required] Location: Pyle Contract Type: Temp-to-Perm Hours: Monday to Friday, 8:00am – 4:00pm Pay Rate: Starting at £13 per hour