AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience.
Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment.
KeyResponsibilities
* TechnicalSupport:ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement.
* CaseManagement:HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience.
* KnowledgeSharing:KnowledgeArticlecreation.
* Collaboration:Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement.
* Travel&Flexibility:OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis.
Skills&Experience
* PriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpractice
* Provenexperienceincustomerserviceorcustomersupportrole
* ProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproducts
* ExperiencewithSLAs,KPIs,andcustomersatisfactionmetrics(e.g.,NPS)
* ApositiveandcuriousmindsetforAI-firstworking,embracingtheimpactthat'human+AI'canbringtotheworld.YoullhavestartedtouseAIinaworkand/orpersonalsetting,withabasicunderstandingoftheprinciplesofAIanditspositivepotentialandadesiretolearn
Benefits&Culture
AtZelliswecreatemarket-leadingHR&Payrollproductsandservices,,withalmosthalf(42%)oftheFTSE100,50%ofthetopretailersand30%ofthetopuniversitiesintheUK&Irelandascustomers,makingusthelargestproviderofPayrollandHRsoftwareandmanagedservices.
Ourvisionistobetheclearleaderinpay,reward,analytics,andpeopleexperiences.We'repassionateaboutcreatinganenvironmentwherepeoplewanttojoin,belongto,,whichweredefinedwithinputfromallofour2,000colleagues,weliveandbreatheeveryday:
* Unstoppabletogether.
* Alwayslearning.
* Makeitcount.
* Thinkscale.
Ourpeoplearecriticaltoourongoingsuccess;wereproudofourinclusiveculturethatgivesyoutheplatformtogrow,challengethestatusquoandplayacrucialroleinfurtherenhancingourmarketpositionastheleadingproviderofHR&Payrollsoftwareandservices.WithZellisyoullhavethechancetostretchandchallengeyourselfinanenvironmentthatsvaried,flexibleandhugelysupportive.
Wealsolovetorewardandrecogniseourbrilliantcolleagues.Aspartofyourbenefitspackage,youllreceive:
* Acompetitivebasesalary.
* 25daysannualleave,plusyourbirthdayoffandtheopportunitytobuyadditionalholiday.
* Privatemedicalinsurance.
* Lifeassurance4xsalary.
* Enhancedpensionschemewithcompanycontributionsupto8.5%.
* Ahugerangeofadditionalflexiblebenefitsacrossfinancial&personalwellbeing,lifestyle&leisure.
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