Overview
We seek a highly organised, professional Clinical Secretary to support our dedicated hospital team in delivering outstanding patient care. This is more than an administration role; it is an opportunity to become an essential part of a supportive, patient-focused environment where your work truly matters.
Responsibilities
As a Clinical Secretary, you will provide high-quality administrative and clinical support within a fast-paced mental health hospital. You will ensure patient records, communications, and clinical documentation are managed efficiently, accurately, and confidentially. Working closely with clinicians, patients, external agencies, and colleagues, you will help ensure smooth daily operations.
- Maintain confidentiality, security, and accuracy of patient records
- Ensure compliance with policies and standards
- Handle sensitive information with discretion and integrity
Are you an experienced, compassionate administrator seeking a rewarding career in mental health services?
Qualifications
- Previous experience in medical or clinical administration
- Mental health experience (desirable)
- AMSPAR Level 3 Diploma in Medical Administration or equivalent
- Proficient in Microsoft Office and computer skills
- Strong typing and audio-typing skills
- Good understanding of medical terminology
- Excellent organisational and workload management skills
- Outstanding attention to detail
- A passion for delivering high standards of service
- Professional, empathetic, approachable manner
- Team-oriented, collaborative attitude
- Willing to support, train, and mentor colleagues
- Committed to confidentiality, integrity, and professionalism
Experience Required
Ideally from backgrounds such as:
- Healthcare or clinical administration
- Customer service
- Medical reception or ward administration
- Mental health services
You will also have:
- Experience working collaboratively in teams
- Confidence managing shared workloads
- Ability to follow procedures while adapting to unexpected situations, especially when supporting patients and external agencies
Communication Skills
The successful candidate will demonstrate:
- Excellent verbal and non-verbal communication
- Compassionate and professional interaction with patients and staff
- Confidence communicating at all organisational levels
- Awareness of communication's impact on diverse audiences
Leadership & Team Support
While not managing others directly, you will:
- Support and guide less experienced team members
- Promote a positive, collaborative team culture
- Share knowledge and best practices
Benefits
- Pension
- Sickness policy on par with the NHS
- Access to the Blue Light Card and Health Service Discounts schemes
- 27 days annual leave plus bank holidays, increasing after 10 years of service
- Life cover
- Electric car lease scheme
- Cycle to work scheme
- Healthcare cash plan
- Free parking
- Paid DBS application
Every day, you’ll be expected to live our CARE values - Compassion, Accountability, Respect and Excellence.
