Major Incident and Problem Manager 6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes
Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment.
The opportunity
You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function.
What you’ll focus on
Leading the response and coordination of major incidents, ensuring services are restored quickly and safely
Running post-incident reviews to embed lessons learned and identify improvements
Governing the problem management process and overseeing root cause analysis
Chairing problem reviews and influencing senior stakeholders across Group Technology
Driving continuous improvement across tooling, reporting, and process maturity
Documenting and maintaining the major incident and problem management framework
Providing guidance and training to colleagues on best practice
What we’re looking for
A strong background in ITIL-based service operations, with a focus on major incident and problem management
At least 3 years’ experience in a dedicated major incident or problem management role
Strong written and verbal communication skills, with the ability to influence senior stakeholders
Confidence operating in a fast-paced environment with competing priorities
Experience producing clear executive-level reporting and service summaries
This role is offered on a 6-month contract, paying £400 per day inside IR35, with a hybrid working model that requires one day per week on site in Milton Keynes.
If this sounds like the right fit for your skill set and availability, I’d welcome a confidential conversation. Please reach out directly for more details.