Hours of Work: 40 hours a week (including evenings and weekends)
Contract Type: Permanent
Location: Bullring Store, Birmingham
The store design will take inspiration from our rich 150-year history, incorporating cultural touchpoints from Villa Park and integrating a museum section that celebrates the Club’s deep-rooted connection to Birmingham and football history.
The store will span 10,000 square feet across a ground and mezzanine floor, showcasing our full retail offering including kits, training wear, and a significant adidas collection.
We are now building our team for the new store, responsible for creating a best-in-class customer experience that is inclusive and welcoming for all.
The Role
We are recruiting a retail supervisor to join the team! You will work closely with Retail Sales Assistants, acting as a product specialist and point of escalation. Your role includes welcoming customers, offering assistance, supervising and supporting the team, and ensuring smooth daily store operations to deliver excellent service.
For more details, please see the Role Profile.
The Person
You should have proven supervisory experience in a fast-paced industry with excellent customer service skills. You must handle challenging situations professionally, be highly organized, work efficiently under tight deadlines, and pay strong attention to detail.
Flexibility is required, including availability for evenings and weekends.
Application process:
* Upload your CV
* Answer the following question: Please outline your key skills, qualities, and experience which make you the ideal candidate for this role (max 400 words)
The Club reserves the right to close applications early if sufficient numbers are received.
Equality and Safeguarding
We celebrate diversity and embrace equal opportunities for all.
Applications are welcomed regardless of age, race, disability, gender reassignment, pregnancy, sexual orientation, marriage, religion, or belief.
Safeguarding:
We are committed to safeguarding children and adults at risk. Some roles may require an enhanced disclosure via the Disclosure & Barring Service before starting. More information is available on our Safeguarding page.
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