Overview
The Technical Product and Services Development Manager drives seamless product launches and ongoing enhancements through strong cross‑functional collaboration. The role sits at the intersection of strategy, technology, and delivery.
Shift pattern: Monday - Friday 09:00-17:00. Location: Hybrid Norwich. Start Date: June 2026.
Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.
This is a UK based role and any hybrid/remote work must also be within the UK.
Responsibilities
* Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
* Own the end‑to‑end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.
* Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
* Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
* Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.
About You
* Proven experience (5+ years) in technical product management, technical writing, or project management, ideally focused on consumer products and services.
* Strong cross‑functional experience, working collaboratively with teams such as Development, Supply Chain, Finance, Marketing, Installation, and Customer Support.
* Good understanding of UI/UX principles and how they influence effective product design and user experience.
* Bachelor’s degree in Engineering, Product Management, Computer Science, or a related technical discipline.
* Excellent technical writing skills, with experience producing clear, detailed technical specifications and product requirements.
* End‑to‑end product lifecycle experience, including feasibility assessments, planning, delivery, and ongoing support.
* Familiarity with Agile and/or DevOps ways of working, and tools such as Jira, Confluence, or similar platforms.
* Customer‑centric mindset, with the ability to design scalable, supportable products that meet long‑term customer and business needs.
* Strong analytical and problem‑solving skills, able to identify risks early and implement practical solutions.
* Experience managing multiple products or services simultaneously within a fast‑paced or scaling environment.
* Exposure to service improvement initiatives, continuous improvement frameworks, or service management disciplines.
* A strong interest in how technology, service delivery, and customer experience combine to deliver long‑term product success.
Nice to Have
* Experience managing multiple products or services simultaneously within a fast‑paced or scaling environment.
* Exposure to service improvement initiatives, continuous improvement frameworks, or service management disciplines.
* A strong interest in how technology, service delivery, and customer experience combine to deliver long‑term product success.
The Role
* Lead the development and launch of new consumer products and services, ensuring they are fully prepared for post‑launch support.
* Own the end‑to‑end product lifecycle, from technical specifications and feasibility through to delivery, support, and continuous improvement.
* Define clear technical and UI/UX requirements, managing risk, quality, and readiness in collaboration with development, UAT, and operations teams.
* Work cross‑functionally with Supply Chain, Finance, Marketing, and Training to ensure smooth, scalable, and on‑time product delivery.
* Drive improvements to existing products and services, supporting maintenance, enhancements, scalability, and excellent customer experience.
Details
Hours: 35 hours per week
Salary: up to £65,000 per annum
Location: Hybrid Norwich
Start Date: June 2026
UK based role; hybrid/remote work must be within the UK.
Application
If you are interested in this role please upload your CV and answer a few questions about yourself.
Other Information
This is an exciting time at the Appello group. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, please contact the careers Team on 01425 626337.
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