We are a global leader in ERP, virtual reality, competency and e-learning. LearnPro Group creates innovative software to keep global communities safe. Serving more than 400 customer organisations worldwide, leading public and private sector clients use our products to train and manage over 300,000 first responders and public sector, health, and social care staff each year.
We’re looking for a proactive and detail-oriented Contracts & Renewals Manager to join our Sales Operations Team. This hybrid role bridges sales operations and customer retention, with a core focus on managing contracts and securing renewals for our UK Blue Light (Fire, Police, Ambulance) customers. You'll work closely with Sales, CX (Customer Success), and Finance to ensure commercial terms are aligned with an agreed approach, that renewals are seamless, and customers are set up for long-term success. Contracts Management
Be a warm and engaging touch point for our customers, who care about having a named person to approach. A ‘telephone first’ attitude is always warmly received by the sector;
Proactively manage account challenges and take ownership of the solution. Escalate any more complex conflicts to CX and Sales and be part of the communicated solution;
Review and manage standard commercial agreements, where necessary and appropriate; Ensure compliance with internal policies;
Track and manage contract terms, renewal dates, and key clauses using our CRM;
Lead the design and implementation of a more automated renewals workflow via HubSpot CRM, including workflows, tasks, email templates, and reporting dashboards;
Identify and eliminate manual bottlenecks in the current renewals process to improve efficiency and customer experience;
Monitor and act on renewal risk signals; 3+ years in contract management, or a renewals/account management role (SaaS experience highly preferred);
~ Hands-on experience with HubSpot CRM, including workflow automation and reporting (desired);
~ Strong working knowledge of SaaS contract terms and renewal cycles;
~ A strong understanding of contractual risks is desirable. Knowledge or experience in the UK public sector - ideally blue light services;
~ any language skills would be beneficial;
~ Excellent project management and process improvement skills;
~ Comfortable working cross-functionally across finance, CX, sales, and operations. Full time role;
Remuneration package consisting of salary between £45-55k annually (depending on experience);
Location: UK (Remote);
Some travel required to offices in Edinburgh and Delft (very occasional) and occasional customer visits;
Sales Operations;
Sales Operations Manager.
Unsolicited services or offers from recruitment agencies or intermediaries will not be responded to.