Manages the operational preparation for all group bookings once the group has been handed over to the hotel from the groups desk. - Prepare for all group arrivals with relevant rooming lists, arrival envelopes and any specific information that has been requested by the client. - Provide clear handovers to the team for all group bookings. - Be sure all groups are paid before check-in. - Maintains organized, accurate files on each group account and monitors of the course of action for each account daily. - Completes reservation checks for all individual reservations including updating all third-party information. Ensuring all relevant alerts and routing are created. - Ensure all pre-paid reservations and virtual cards have been charged. - Ensure pre-arrival emails are sent to relevant guests. - Schedule amenities as required.
Confident communicator comfortable in a fast-paced service focused role. Proactive problem solver and team player, who builds a fun and relaxed environment that makes guests feel at home,
Key Attributes
* Have high energy and a fearless do-it-yourself attitude
* Good with people and enjoy chatting with guests
* Skilled multi tasker who can balance hard work with great service
* Know being relaxed isn't the same as being lazy
* Clear communicator fluent in English (and other languages a plus!)
Useful Experience
* Experience within the service industry
* Knowledge of hotel systems such as Opera and/or Micros
* Knowledge of Food Safety & Licensing laws
* Personal experience of travel and travel industry
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