Customer Service Advisor (Transport & Logistics) Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Support & Sales Executive to join their highly successful team at their site in Stevenage. This is an entry level role where you will be responsible for processing customers’ orders for same day and next day deliveries, dealing with queries and overall delivering a 1st in class service to all. Key Responsibilities:
* Managing outgoing and incoming customer calls and managing email enquiry systems.
* To keep track of delivery records from the drivers.
* Upselling to customers to ensure continued revenue stream.
* Handling customer enquiries around availability of services and pricing.
* Explaining service and pricing.
* Negotiate prices with customers to ensure best margins achieved.
* Following up on all enquiries via calls and emails.
* Liaise with other branches and 3rd party suppliers and ensure best prices.
* Develop lasting customer relationships.
* Accurately and efficiently entering all customer information and order details into the system.
* Provide a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
* Resolving customer issues and queries as necessary.
Key Skills: