Job Description
We are looking for a proactive and technically skilled IT Support Technician with hands-on experience in end-user support and infrastructure troubleshooting to join our team.
You will have had either exposure or an interest in Business Intelligence (BI) tools and MS Power Platform development, with an interest to grow into a more data-focused role over time.
This is an excellent opportunity for someone who wants to bridge the gap between IT operations and data analytics, with a clear path for progression with Power Platform development and BI.
Job Requirements
Essential:
* 3–4 years of experience in IT support.
* Strong troubleshooting and problem-solving skills
* Familiarity with Office 365, Active Directory, basic networking, and remote support tools
* Interest in data analysis, reporting, or transitioning into a data centric role
* Excellent communication and customer service skills
Desirable:
* Exposure to or basic hands-on experience with BI tools (e.g., Power BI, Tableau, SQL)
* Familiarity with APIs and data integration tools.
Job Responsibilities
IT Support:
* Provide Tier 1 and 2 support for hardware, software, networking, and system-related issues (Windows, Office 365, Azure/Entra Active Directory, etc.)
* Troubleshoot and resolve user issues via ticketing system, phone, or in person
* Maintain and configure laptops, desktops, printers, and mobile devices
* Administer user accounts, permissions, and access rights
* Manage and maintain strong relationships with external support partners and suppliers.
* Support IT infrastructure tasks in conjunction with external support partners
* Document technical procedures and maintain asset inventory
* Assist with IT onboarding/offboarding processes
Power Platform Exposure & Development:
* Support data extraction, transformation, and reporting tasks under the guidance of the team.
* Assist in the development and maintenance of Power BI dashboards or similar tools
* Participate in data quality assurance and issue resolution
* Design and develop automations complimentary to the wider business systems.
* Work with stakeholders to understand reporting needs and contribute to data-driven decision-making
* Learn and apply best practices in data modeling and integration.
Job Benefits
* Salary £35k - £45k DOE
* 35 days annual leave (inclusive of company shutdown days)
* Travel subsistence provided
* Company performance bonus
* BUPA Healthcare (after 6 months)
* Salary Sacrifice Pension Scheme (8% total)
* Salary Sacrifice EV Car Scheme & Charger Installation
* Salary Sacrifice Holiday Purchase Scheme (up to 5 days)
* 4pm finish on Friday's
* Bellshill Onsite Gym (free usage)
* Additional benefits platform for you to select a wide range of discounted benefits and services
* Long Service Awards