Housing Support Officer (Trainee)
Location: Bedford
Contract Type: 4 Weeks Temporary to Permanent
Rate: n/a
Driving Requirement: Must have a full UK driving licence and access to a vehicle - no exceptions
Role Overview
We are seeking a dedicated and motivated Housing Support Officer (Trainee) to join our team in Brent. This is a fantastic opportunity for an individual passionate about making a real difference in people's lives, particularly those at risk of homelessness or in need of tenancy support.
As a trainee, you will receive structured guidance and mentoring from experienced officers while gaining hands-on experience in providing housing-related support to vulnerable residents. This role will transition to permanent for the right candidate who demonstrates strong commitment, empathy, and initiative.
Key Responsibilities
Support residents in maintaining tenancies and preventing homelessness.
Conduct home visits and welfare checks to assess individual needs and provide ongoing support.
Assist with signposting residents to relevant local services including welfare, employment, and mental health support.
Maintain accurate case records and documentation using internal systems.
Liaise with landlords, housing officers, and external agencies to resolve tenancy-related issues.
Encourage residents to engage positively within their communities and develop independent living skills.
Support with income management, rent collection, and basic budgeting advice where required.
Participate in team meetings, supervision, and training sessions to enhance skills and knowledge.
Uphold safeguarding principles and promote resident wellbeing at all times.
About You
Compassionate, patient, and resilient with a genuine interest in housing and community support.
Excellent interpersonal and communication skills with the ability to engage diverse individuals.
Strong organisational skills and ability to manage a varied caseload with supervision.
Confident working both independently and collaboratively as part of a team.
Basic understanding of housing legislation, tenancy management, or social care (desirable).
IT literate with working knowledge of Microsoft Office applications.
Must hold a full UK driving licence and have access to a vehicle - this is essential for travel between sites and resident visits.
What We Offer
Initial 4-week temporary placement with opportunity to transition into a permanent position.
On-the-job training, mentoring, and development opportunities.
Supportive working environment that values learning, empathy, and personal growth.
Opportunity to make a positive impact in the Brent community