Responsibilities
This post offers an opportunity for a role based in the busy out-patients Audiology Department at Withybush Hospital in Pembrokeshire. You will be responsible for the day‑to‑day reception and administration of the department and its two outreach sites. In the Audiology department you will help and support patients by answering telephone calls, booking and rescheduling appointments, welcoming patients when they come to see an Audiologist, answering emails and issuing hearing aid batteries and associated consumables.
You will be responsible for booking adult Audiology clinics via our bespoke booking system and undertake a variety of general clerical duties to ensure the smooth running of the Audiology department. You will support the Audiology Manager and Office Manager in the delivery of key performance indicators and service developments, develop and maintain an effective, friendly and professional clinic administration service for patients and staff, ensuring clinics are administered according to best practice with appropriate staffing levels and efficient use of resources. You will provide a reception and administrative support service including answering the telephone, greeting customers and dealing with incoming/outgoing mail, working closely with the larger Audiology team and continually improving service delivery.
You will maintain an advocacy role for Patient Experience in the Audiology department, delivering high‑quality service to every patient and putting the patient at the heart of everything we do.
Qualifications
It is essential that you have excellent communication skills and have previous experience in administration and/or clerical duties. You must be able to work in a calm, logical, and methodical way while multi‑tasking and handling frequent interruptions. Experience working within a healthcare setting would be an advantage, as would previous call‑centre experience due to the volume of calls the department handles.
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