Fantastic place to work - in a great team ALSO offer FREE GYM Membership FREE Parking Subsided Restaurant on site Team Social activities My client is the leading global provider of integrated facilities and corporate real estate management. Recruiting a Helpdesk Administrator to join the team on the account. The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team. The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team Monitoring and responding effectively and quickly to requests received by the FM Helpdesk. Providing support or assistance for incoming issues related to FM. Working through the process of solving problems with clients. Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved. Walking clients through FM processes and functions to ensure all KPIs & SLAs are met. Reporting customer feedback and trends to Management Team. Answer Helpdesk / Switchboard calls. Log service requests on CAFM system. Continually updating customers using the communication Strategy. Request updates from Hard / Soft Services teams. Updating client on service requests. ...