Deskside IT Support / 2nd Line IT Support
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Role Overview
We are seeking a candidate with 2nd Line Field/Deskside support experience who possesses exceptional technical knowledge of desktop deployments, hardware peripherals, and workstation decommissioning/recommissioning.
Key Responsibilities
* Assist with reported deskside IT related queries via walk-ups, email, and phone.
* Investigate and evaluate reported end user problems, failures, and errors escalated through the IT Service desk.
* Troubleshoot hardware and software incidents logged via ServiceNow.
* Work actively on assigned tickets to achieve resolution within SLA targets.
* Maintain up-to-date notes on tickets and communicate regularly with end users about the status and resolutions.
* Conduct daily checks of printers and meeting room AV equipment to ensure uptime and minimal business disruption.
Candidate Requirements
* Experience in 2nd Line Field/Deskside support.
* Strong technical knowledge of desktop deployments, hardware peripherals, and workstation lifecycle management.
* Experience supporting Windows 7, 10, and 11; basic Mac knowledge is a plus.
* Proficiency in Microsoft Office Suite; certifications like ITIL, MCDST, MSA, CompTIA A+/Network+ are advantageous.
* Experience troubleshooting hardware/software issues, including debugging and vendor collaboration.
* Knowledge of supporting mobile devices (iPads, iPhones, Android).
* Basic networking fundamentals and practical experience with Active Directory, Intune, O365, and NTS permissions.
* Ability to work independently and as part of a team, with a customer-oriented attitude.
* Ability to provide technical guidance and training to colleagues.
Additional Details
The UK IT team comprises 16 Engineers and 4 Team Leaders, providing support across the UK region. The role requires onsite presence five days a week with rotating shifts from 7am to 7pm.
About CBRE
CBRE Group, Inc. is a Fortune 500 company and the world's largest commercial real estate services firm, with over 140,000 employees globally. We offer diverse career opportunities and value inclusion and diversity.
Equal Opportunity
CBRE is committed to equal opportunity employment and welcomes applications from all backgrounds.
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