Overview
Purpose and objectives of the role. The Roving Contract Manager (RCM) is the 'Manager of the Contract' and covers any and all of the associated areas in ensuring we deliver a first class service to the client while controlling costs and maintaining profitability. The RCM shall be responsible for ensuring that service delivery is fully in accordance with the Customer's requirements. The RCM shall be technically qualified, experienced in managing large multidisciplined maintenance services and proficient in communication and organizational skills. The RCM will possess experience in team management and will guide and motivate staff to enable the Company to achieve its objectives. The successful candidate will be required to travel across the coverage areas, which may involve overnight stays.
Responsibilities
* Ensure contractors and service partners are performing to the required standards of service and customer care in line with HFL's own value, culture and expectations.
* Ensure the strict application of governance and value for money processes for all works completed.
* Ensure the Engineering teams comply with all statutory, client and company policies and procedures relevant to the contract deliverables including all QSHE processes.
* Build the client relationship and be a point of escalation for any service performance issues or customer complaints.
* Make operational systems judgements and decisions based on good engineering practice and essential service requirements, to ensure continuity of service.
* Liaise with the Site based maintenance staff, sub-contractors and other site based operational departments to ensure good communications.
* Take the lead and ensure that there is a full and sufficient handover from the Commercial Team to Operations covering all aspects.
* Full P&L accountability for portfolio of sites.
* Attend any identified training required to maintain the existing safe working practices and environment.
* Promote and follow up on new business opportunities in line with the company growth plan.
* Contribute to and support new business sales and marketing campaigns related to the industry.
* Generate income through organic account growth to achieve or exceed agreed financial performance targets.
* Build and develop collaborative relationships with colleagues, key customers, contractors and stakeholders.
* Ensure best practice processes are in place and effectively followed by teams for all planned, reactive and minor works activities.
* Development of performance measurements and monthly reports through our CAFM system.
* Day to day management of the Engineering Team including on their daily operational and maintenance duties and responsibilities.
* Play an integral part in the Contract Renewal process to identify issues, replace poor performing subcontractors.
* Identify any undersold contracts and address with the Commercial team / Senior Management to agree a solution.
* Ensure that aged debt on a site does not become unreasonably overdue for payment. Liaise with Credit Control to identify reasons for late payment, resolve internally with the business support teams or contact the client to discuss/resolve issues to help with payments.
* Review all quotations raised by the Extra works team before being submitted to the client.
* Develop, retain and attract people and create relevant and appropriate talent reviews and PDRs/EPAs for each that create a high performing culture.
* Ensure that all new employees undergo a comprehensive and effective onboarding process, and conduct monthly reviews up until their probationary period is completed.
* Oversee a team and effectively address any Employee Relations (ER) matters, including but not limited to workplace conduct, absenteeism due to illness, punctuality, performance issues, non-compliance with policies and procedures, and other ER concerns, with appropriate guidance from the HR Manager.
* Ensure the team completes any mandatory training.
Please contact David Rowbotham @ PPM Recruitment on (phone number removed)
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