Front of House Manager
Ascot
£40,000 to £50,000 DEP EXP
Surrey GU25
£45,000 to £50,000
Guest Services Manager / Reception Manager / Membership Manager - in Surrey - for 5* VERY HIGH END Establishment
This newly created role is central to enhancing the member and guest experience at our luxury establishment. The Guest Services & Membership Manager will oversee all front-of-house operations, ensuring seamless service and an exceptional member journey. The ideal candidate will have a strong background in luxury hospitality or private member services, with a deep understanding of high-net-worth expectations.
Key Responsibilities:
Front of House (FOH) Management:
* Lead and manage a team of around 15, including 10 Service Assistants and 5 Reception staff.
* Oversee daily FOH operations, ensuring high standards of presentation and service.
* Streamline FOH procedures to boost efficiency and enhance the guest experience.
* Resolve FOH issues promptly with minimal disruption.
Concierge Services:
* Deliver a full concierge service for members, from dining bookings to bespoke event support.
* Anticipate member needs and provide tailored assistance.
Guest Room & Booking Management:
* Ensure accurate and efficient guest room bookings in coordination with other departments.
* Manage smooth check-in and check-out processes.
Member Journey & Experience:
* Own the end-to-end member journey, ensuring a seamless and engaging experience.
* Identify and implement improvements to drive satisfaction and loyalty.
* Uphold the luxury brand experience across all touchpoints.
Team Leadership & Development:
* Recruit, train, and inspire a high-performing FOH and Service team.
* Conduct regular reviews and provide coaching and feedback.
* Maintain effective staffing and scheduling to meet service demands.
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We are an equal opportunity employer. We welcome applications from all suitably qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age