Were seeking a future team member for the role of Vice President, Client Success to join our EMEA Wealth Client Enablement team. This role is located in London/Manchester
In this role, youll make an impact in the following ways:
* Become proficient in BNY Pershing's systems (Nexus, Nexus Wealth, Nexus Investor) and deliver client training across live, virtual, and on-demand formats; assist in building and maintaining an e-learning catalogue.
* Develop, update, and maintain multi media training materials and user guides aligned to system functions, screens, and associated processes/products.
* Support live and post live client activities on site; partner with Sales and Relationship Managers to demo systems for prospective clients and run internal presentations for Pershing employees.
* Take a consultative approach with clients and prospects to optimise system adoption and usage, enabling successful onboarding and deeper penetration of Pershing services.
* Handle training administration (session scheduling, logistics, materials, tracking/reporting) and contribute to continuous improvement based on client feedback.
To be successful in this role, were seeking the following:
* Ideally Bachelors degree in Business, Finance, Education/Instructional Design, Communications, or a related field; or equivalent practical experience.
* Several years total work experience, including prior systems based training in Financial Services; solid knowledge of training theories and practices.
* Hands on proficiency with technical systems; ability to quickly learn Pershing workflows and translate complex functions into clear, client friendly training.
* Strong facilitation and presentation skills with excellent written language skills; confident communicator with a sales and consultative driven approach.
* Exceptional attention to detail and analytical mindset; comfortable supporting live/post live activities and traveling within the UK and internationally as needed.
* Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and basic Teams;. Familiarity with Portfolio Management system would be beneficial
At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
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