Job Title: (Senior) Claims Analytics Lead
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £50,000 - £84,000 depending on experience
Location: Eastleigh preferred, Gloucester, London or remote considered
Travel: You will be expected to travel to our Eastleigh office, on average, 1 day per fortnight. Please note this may increase depending on business need.
Closing Date for applications: Monday 24th November 2025
(Senior) Claims Analytics Lead: We are looking for an ambitious self-starter with a strong background in Analytics within the insurance industry, to join our expanding Claims Data and Analytics team. In this role, you will lead on the enablement of data-driven decision-making, shaping the future of our Claims department.
It's an exciting time to join the Ageas Claims Department, with a wide-scale modernisation programme underway and plenty of opportunities for growth and development. As Claims Analytics Lead, you will support the operation across a number of areas, including fraud, customer outcomes and investigations into emerging claims trends across Motor and Home. You will also help with the process of embedding Advanced Analytics models in the operation, be responsible for developing and leading a team of 2-3 Analysts and will gain wide operational exposure, managing key stakeholder relationships.
We'd love to hear from you if you are a creative problem solver, with deep knowledge of insurance and a passion for developing others, along with the ownership to shape your area. The ability to ask open questions and answer them with data, manage stakeholders and communicate clearly is essential, as is the desire to work as a team.
Please note: This role may be offered at a Senior level, depending on experience.
Main Responsibilities as (Senior) Claims Analytics Lead:
1. Drive the analysis of claims data to identify trends and patterns; utilise data analytics tools and techniques to gain valuable insights that support claims handling efficiency and effectiveness.
2. Communicate technical concepts in both written and verbal form to stakeholders of all levels, in a way that is most useful to them.
3. Collaborate with Claims teams and Operational Leaders to identify opportunities for process improvement based on data-driven insights.
4. Provide peer review and challenge to others in the team, to achieve the best overall outcome on any given project.
5. Assist with the deployment and evaluation of Advanced Analytics and AI models relevant to the area, including nurturing of Citizen Data Scientists within the team.
6. Establish key performance metrics to monitor claims operational performance.
7. Drive the development of skills and capabilities of the Claims Data & Analytics team and assist with training the wider claims function where there are gaps in data literacy.
8. Play a role in the leadership of the Claims Data & Analytics team, leading on the development of Analysts and championing and adhering to best practice standards, as well as learning new tools which will enhance our activities.
Skills and experience you need as (Senior) Claims Analytics Lead:
9. Deep analytical experience, including the ability to ask the right questions to solve problems, and find the answers with data.
10. Ability to communicate complex messages both at senior management level and at delivery team level, along with the wider Claims department and peers in the business.
11. Design clear presentations and have an appreciation of data storytelling.
12. A deep understanding of data, data quality and credibility, the importance and potential of rich, complete and accurate data.
13. Project Management & Leadership skills and the ability to prioritise effectively.
14. Knowledge and experience in coding, SAS or other equivalent coding languages (desirable)
15. Prior experience of data analytics in Personal Lines Insurance (essential).
16. Holder of a numerate degree, apprenticeship or advanced qualification is an advantage but not essential.
To find out more about this role and for information please contact Claire Pitts in Recruitment or Adam Hudson-Hussain.
At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.
Here are some of the benefits you can enjoy at Ageas:
Flexible Working- Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
Supporting your Health- Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Mindfulness.
Supporting your Wealth- Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
Supporting you at Work- Well-being activities, mindfulness sessions, Sports and Social Club events and more.
Supporting you and your Family-Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
Benefits for Them- Partner Life Assurance and Critical Illness cover.
Get some Tech- Deals on various gadgets including Wearables, Tablets and Laptops.
Getting around- Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
Supporting you back to work- Return to work programme after maternity leave.