Customer Accounts Representative Location: Shipley, West Yorkshire (office-based) Hours: Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week) Salary: £26,277.50 per annum Join a Customer Operations team and help deliver excellent customer experiences. In this role, you’ll support billing, metering, and front-line customer service while helping drive continuous improvement. What You’ll Do · Manage the billing cycle, resolving exceptions and meeting deadlines. · Maintain accurate customer and meter data for billing and Pay-As-You-Go services. · Handle customer and client queries via phone, email, chat, and social media. · Support customers by promoting digital self-service tools. · Log and escalate complaints in line with policy. · Work collaboratively across teams to resolve issues. · Participate in social media monitoring and responses. · Support onboarding by guiding new team members. What You Bring · Strong Microsoft Office skills and confidence using social media. · Excellent written and verbal communication. · Ability to prioritise in a fast-paced environment. · Calm, empathetic, customer-focused approach. · Accurate data entry and record-keeping. · Team-focused mindset. Qualifications & Experience · GCSEs or NVQ Level 2/3 in Administration (o...