Overview
Sales Co-ordinator / Customer Account Handler — Hours: Monday to Friday, full time.
An excellent opportunity has arisen for an organised and customer-focused Sales Co-ordinator / Customer Account Handler to join a busy and dynamic team. You'll play a key role in providing a seamless link between customers, sales, and internal departments — ensuring orders are processed accurately and delivered on time.
Key Responsibilities
* Handle customer enquiries via phone and email, providing prompt and professional responses.
* Process new and repeat customer orders, liaising closely with planning, warehouse, and transport teams.
* Manage artwork approvals from initial brief through to final product sign-off.
* Support customers with order, delivery, and product information.
* Investigate and resolve any customer issues in collaboration with technical and quality departments.
* Maintain and update customer price files and order details using internal systems.
* Provide proof of deliveries and stock information where required.
* Co-ordinate cost recovery for originations and obsolete stock.
* Occasionally travel to customers or other company sites as needed.
Experience & Skills Required
* Previous experience in sales account co-ordination, customer service, or order processing.
* Confident communicator with an excellent telephone manner.
* Proficient in Microsoft Word and Excel.
* Strong organisational and multitasking skills with the ability to prioritise a busy workload.
* Self-motivated and able to work independently and as part of a team.
* Flexible and willing to work additional hours when required.
Desirable
* Experience using SAGE software.
* Comfortable working in a process-driven, continuously improving environment.
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