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Export Customer Service Specialist, Hounslow
Location: Hounslow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
d37eb7d91ffd
Job Views:
3
Posted:
17.05.2025
Expiry Date:
01.07.2025
Job Description:
Your tasks
Join our team as an Export Customer Service Specialist! We're seeking a dynamic Export Customer Service Specialist to join our team. Your role is pivotal in delivering exceptional service to both our clients and overseas partners, ensuring smooth export operations and outstanding customer satisfaction.
Location: Heathrow
Hours: Monday to Friday - 9:00 to 17:30 (hybrid work after significant training)
What will you be doing?
* Efficiently manage email correspondence with customers and suppliers, ensuring timely responses.
* Coordinate vendor collections and optimize logistics operations for efficiency.
* Utilize Tango systems to generate shipping documentation, ensuring regulatory compliance.
* Generate shipment documents, including the master airway bill and house airway bill from start to finish.
* Prepare export entries in accordance with UK HMRC regulations to maintain compliance.
* Oversee post-flight tasks, ensuring smooth post-shipment processes and documentation.
* Handle job file invoicing and implement cost control measures for financial optimization.
* Investigate and address queries and complaints promptly, fostering positive customer relationships.
Requirements
About You
* Solid experience in the industry, with a proven track record in export operations or related roles.
* Strong organizational skills.
* Ability to prioritize tasks effectively in a fast-paced environment.
* Excellent communication skills, both written and verbal, for effective correspondence with customers, suppliers, and internal teams.
* Demonstrated ability to problem-solve and handle queries and complaints from customers and suppliers promptly and effectively.
What we Offer
* Full training and continuous professional development to ensure compliance with regulatory requirements.
* Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
* 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
* Explore various career paths and take advantage of development opportunities within our organisation.
Next Steps
Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly! At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations. Candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process, and a criminal records check.
Benefits
* Professional Development: We’re strong believers in continual training and development for our people. Your success is our success.
* Work-life Balance: Our vacation and leave policies reflect our belief in proper work-life balance.
* Working Internationally: See the world with DB Schenker! We offer plenty of opportunities for international challenges.
Our offer
At DB Schenker, you are part of a global logistics network that connects the world. With more than 72,000 colleagues worldwide, we embrace diversity and thrive on individual backgrounds, perspectives, and skills. Join us and be part of a team that is Here to move.
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