Host / Hostess at MA/NA
Location: 30 Upper Grosvenor Street, Mayfair
About MA/NA
Opening in early 2026 in Mayfair, MA/NA is inspired by the Japanese belief that every ingredient holds an invisible energy shaped by nature and human craft.
Mana is a spiritual force that is felt rather than seen. It transforms emotion into experience, and a meal into memory.
MA/NA will offer a seamless connection between restaurant and bar. Refined Japanese dishes will sit alongside a world-class cocktail, wine and sake programme. Cocktails flow naturally into dinner, and dinner returns to drinks. Every detail — from service and design to sound and light — is intentional and celebrates the extraordinary within the simple.
The Role
As Host / Hostess at MA/NA, you will be the first and last point of connection for our guests, setting the tone for the entire experience. With warmth, composure and attention to detail, you will guide guests from arrival to departure, ensuring every welcome feels calm, personal and considered.
Working closely with the Restaurant Manager and service team, you will manage reservations, seating flow and guest communication, helping to create a seamless and emotionally intelligent journey. This role is ideal for someone who understands that hospitality begins before a guest sits at the table — and lingers long after they leave.
Key Responsibilities
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Welcome guests with warmth, presence and professionalism
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Manage reservations and seating plans to ensure smooth service flow
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Coordinate arrivals, walk-ins and waiting times with clarity and grace
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Communicate closely with the restaurant and bar teams to optimise table timing
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Anticipate guest needs and preferences, offering thoughtful, personalised service
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Maintain an immaculate entrance, host desk and reception area
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Handle guest enquiries, special requests and farewells with confidence and care
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Support service briefings and daily preparation alongside management
What We Are Looking For
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Proven experience as a Host / Hostess in a fine-dining or luxury hospitality environment
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Strong understanding of refined guest service and etiquette
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Excellent communication and interpersonal skills
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Calm, polished and confident under pressure
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Organised, detail-oriented and proactive
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Genuine warmth and natural hospitality instincts
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Interest in Japanese culture, cuisine or hospitality philosophy
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Passion for contributing to a high-profile new opening
What We Offer
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Competitive salary and service charge
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Opportunity to be part of a flagship opening within the Thesleff Group
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Work alongside world-class chefs, sommeliers and hospitality professionals
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Ongoing training, development and career progression opportunities
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Staff meals, wellness initiatives and a supportive, creative environment
Join the MA/NA Opening Team
If you believe a welcome should feel effortless, sincere and meaningful — and you want to help shape an experience where first impressions truly matter — we would love to hear from you.