Job details
£25,000.00 - £33,326.40 a year - Permanent, Full-time
Pay
£25,000.00 - £33,326.40 a year
Job type
Permanent
Full-time
Location
Kilmarnock KA3 6AU
Pulled from the full job description
* Free parking
* Discounted or free food
* On-site parking
Full job description
Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are highly encouraged to apply, as they will enhance our guest services.
Duties
* Greet guests upon arrival with a warm and friendly welcome.
* Manage check-in and check-out processes efficiently.
* Handle guest inquiries and provide information about hotel services and local attractions.
* Maintain accurate records of reservations and cancellations.
* Process payments and manage billing inquiries.
* Respond to phone calls with excellent phone etiquette, addressing guest needs promptly.
* Assist with administrative tasks such as filing, data entry, and maintaining the reception area’s organisation.
* Collaborate with other hotel departments to ensure guest satisfaction.
Experience
* Previous experience in a hospitality or hotel environment is preferred
* Strong customer service skills with a focus on guest satisfaction.
* Bilingual or multilingual abilities are an advantage, enhancing communication with diverse guests.
* Familiarity with hotel management software is beneficial but not mandatory; training will be provided.
* Excellent verbal and written communication skills in English are required.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
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