Company Overview
An expanding and forward-thinking managed service provider is seeking to strengthen its technical support team. With a growing client base across multiple sectors, the organisation delivers reliable, high-quality IT solutions and support services. Known for its collaborative culture and commitment to employee development, this business offers a supportive environment where technical professionals can build their skills and progress their careers.
Role Overview
This is a varied and hands‑on IT Support Technician role providing 1st and 2nd line support to a diverse client portfolio. You will play a key role in maintaining day‑to‑day IT operations, resolving technical issues, and supporting infrastructure and cloud‑based projects. The position offers a blend of remote, office, and on‑site work, giving you exposure to a wide range of technologies and environments.
Responsibilities of the IT Support Technician
* Provide 1st and 2nd line support across hardware, software, and user systems
* Manage and resolve helpdesk tickets both remotely and on‑site
* Build, configure, and deploy Windows, Apple, and mobile devices
* Support IT infrastructure, including Active Directory, servers, and networking
Requirements of the IT Support Technician
* Strong knowledge of Microsoft Windows and Microsoft 365 environments
* Experience supporting desktop and laptop hardware in a professional setting
* Understanding of networking fundamentals including TCP/IP, DNS, and DHCP
* Minimum of 2 years’ IT support experience or relevant Microsoft certification
* Hybrid working model with a balance of home, office, and site-based work
* Health and wellbeing support
* Company pension scheme
* Access to Perkbox monthly benefits
* Exposure to a wide range of technologies and client environments
* Opportunities for training and career progression
If you are an enthusiastic IT professional looking to develop your technical skills in a dynamic support environment, we would love to hear from you. Apply today to take the next step in your IT career.
Note on Sponsorship
We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
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