Themainpurposeoftherole:BenefitAssessor ToundertakearangeofgenericworkactivitiescenteredaroundthepromptandaccurateassessmentofalltypesofclaimsforHousingBenefitandCouncilTaxSupport. SpecificdutiesandresponsibilitiesBenefitAssessor Toundertakeallworkactivitiesinvolvedinassessmentofnewclaims,changesincircumstancesandATLASnotifications ElectronicDocumentManagementscanningandindexing Verificationofevidence,pre-assessmentandrequestsforfurtherinformation Thecompletefinaldeterminationinaccordancewiththeregulations Notificationofdeterminationsandqualityassuranceofletters Correctandfulldeterminationonoverpaymentrecovery Correctsubsidycodingofanyoverpaymentsandclaimtimestats Toundertaketheworkactivitiesinvolvedinthedeterminationofnewclaimsandchangesincircumstancesincludingoverpaymentsdeterminationandrecoveryleveldecisions Toundertakeallassessmentworkactivitiesaboveinaccordancewiththebenefitregulationsandinternaloperationalproceduresandguidelines Toundertakeallassessmentand(re)determinationworkactivitiesaboveusingtheAcademyBenefitssystemandIDOXworkflowanddocumentmanagementITsystem Torespondtocustomerenquiriesacrossarangeofbenefitissues,especiallywhenreceivingcustomerqueriesforcasespreviouslyassessed/reassessedbyself ToprovidesupporttoClaimSupportTeambypersonallydealingwithphoneandreceptioncallersinrespectofHB,CTSandDHPenquiries,andfirststopHousingqueries ToliaisewithHBofficers,otherinternalHousingandCouncilTaxofficersandexternalpartnerbodiesinordertoresolveoutstandingclaimissuesandqueriesforcustomers Toadoptoneormorespecialismsinadditiontocorecompetencyframeworksinordertosupportpersonaldevelopment,varietyoftasksandofficesupportflexibility Toworktoachallengingsetofpersonalperformanceobjectives,targetsandassessmentquotasaspartofannuallyrevisedpersonalperformanceplan Toworkactivelyinaccordancewitharegularlyupdatedsetofcorporateanddepartmentproceduresandtokeepintouchwithanychanges ToundertakeanyrelatedactivitiesasconsiderednecessaryanddirectedbyTeamLeaderorseniorHBManagement. QualificationsandEducationBenefitAssessor GoodstandardofeducationwithGCSEinEnglishlanguageorequivalent,gradeCorabov ExperienceBenefitAssessor workingwithHousingbenefitandCouncilTaxSupportregulations workinginademandingteamenvironment workingwithclearprocessesandprocedures usingcomputersinaprocessingenvironment ExperienceoftheAcademyHousingBenefitsITsystem dealingwithpeopleinasensitivesituation