Job Overview
An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.
We are looking for a highly motivated, enthusiastic and conscientious individual to work within the team who can deliver an efficient and accurate booking service for our patients.
This is a unique and interesting administrative role in which you will ensure patient referrals, outpatient appointments and surgery are booked in accordance with the trust’s patient pathways and standards.
Working Hours
Full time or part-time hours may be considered.
Responsibilities
* Act as the first point of call for every interaction between the Trust and patients for the booking of outpatient and surgical services.
* Ensure patients are given accessible information, choice and are provided with elective services according to NHS plan access targets.
* Perform a significant amount of telephone calls internally and externally to the Trust and administrative duties.
Additional Information
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
About the Trust
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country.
Leading in innovation and quality – opening a state‑of‑the‑art Northumbria Specialist Emergency Care Hospital, the first of its kind in England.
Contact
For further details or informal visits, contact Helen Cass, Deputy Operations Manager. Email: Helen.Cass@northumbria-healthcare.nhs.uk. Telephone: 0191 203 1252.
Robert Pearson, Contact Centre Admin Manager, 0191 203 12 77.
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