What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always be a safe place to work and shop.
You will be Responsible For
* Coordinating the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
* Ensuring the store is clean, tidy, and well-presented
* Prioritizing the replenishment of products that matter to our customers
* Making sure point of sale and shelf edge labels reflect standards
* Addressing overcharges immediately and preventing reoccurrences
* Managing queues proactively to ensure a great shopping experience
* Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
* Being knowledgeable about the store and leading practical improvements
* Following health and safety routines and ensuring colleagues do the same
* Delivering effective communication to the team
* Sharing ideas to simplify operations with the Store Manager
* Always prioritizing the customer and adapting service to meet their needs
* Resolving customer queries promptly and leaving them satisfied
* Recognizing colleagues who deliver great service
* Identifying and removing obstacles to excellent service
* Handling colleague queries in the absence of the Store Manager or escalating as needed
* Ensuring appropriate staffing, reacting to short-term absences by finding cover
* Being a Keyholder, attending alarm call outs to ensure store safety and security
* Monitoring and acting on internal communications promptly
* Coordinating colleagues to meet customer needs and store operations, reporting issues to the Store Manager
* Balancing time between service and replenishment tasks
* Supporting the Store Manager in managing colleague absence, conducting return-to-work interviews, and reporting absences
* Building relationships with Area Managers and People Partners, escalating issues, seeking advice, and benefiting from coaching
* If the store has a Post Office Local, your duties will include managing daily operations and passing necessary background checks. Failure to pass these checks will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
• Our customers are at the heart of everything we do
• We treat each other how we like to be treated
• We work together as one team
• We make things easier
About us
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues.
Most stores are open 7 days a week from 7am to 10pm, offering a range of fresh and chilled foods, essentials, meal deals, frozen foods, household items, snacks, treats, and alcoholic beverages. We also offer additional services such as free cash machines, Post Office, Parcelshop, bill payments, lottery, and vending solutions like Costa Coffee and Tango Ice Blast.
Owned by Tesco since 2003, we operate independently from our Head Office in Brownhills, Walsall, servicing stores from three distribution centers in Brownhills, Nursling, and Wakefield.
We are proud to be accredited as a Disability Leader Level 3 and committed to an inclusive, accessible recruitment process. For support details, please click here.
Please Note
One Stop recruits only individuals who have passed the school leaver’s age. Check your local school leaver’s age here.
Benefits include:
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals for friends and family
* 20% off car, pet, and home insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Discounts at Tesco Pharmacy such as 50% off health checks and flu jabs
* Discounted Simply Health cash plan
* Exclusive deals and discounts with various retailers, entertainment, gyms, and more
* Save as you earn scheme
* WeCare support services including online GP, mental health, and fitness programs at no cost
* Annual leave increases with service length
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options to suit various needs
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