1st Line Support Engineer Apprentice (MBA Group Ltd)
Apply From: 19/10/2024
Learning Provider
Delivered by FIREBRAND TRAINING LIMITED
Employer
MBA GROUP LIMITED
Vacancy Description
The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group, ensuring the streamlined operation of the IT Services.
Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 400+ users working across multiple sites.
Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise.
Your Duties and Responsibilities
* Responsible for support of all MBA staff in their use of MBA IT systems, including PCs, laptops, and mobile phones.
* Respond to user software or hardware queries via email or phone.
* Handle support of service requests related to all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
* Take ownership of support calls; diagnose the cause, identify the required solution, and communicate progress to the staff member involved.
* Escalate complex problems to senior IT staff, as required, and communicate effective information about the problem.
* Manage user accounts in Active Directory, including creation, deletion, and management of user access to server resources.
* Assist senior IT staff in projects and rollouts of new systems, which may include occasional, scheduled, out of hours work.
* Comply with MBA security policies and procedures as a priority of all work undertaken.
* Create documentation of systems as required, ensuring they are easily understood by other technical staff.
* Ensure MBA stays fully compliant with software licensing.
* Participate in training and skills development both formally and on an on-the-job basis.
* Occasionally assist MBA clients directly with questions about access to MBA systems.
Key Details
Vacancy Location
1050 Europa Boulevard, Warrington, WA5 7ZD
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000282545
Key Dates
Apply From: 19/10/2024
Closing Date For Applications: 2024-11-18 23:59:59
Possible Start Date: 2024-11-25 00:00:00
Learning Provider
FIREBRAND TRAINING LIMITED
Skills Required
* Communication skills
* Problem-solving skills
* Ability to troubleshoot
* A positive can-do attitude
* Enthusiastic
* Written communication skills
* Strong customer service skills
* Able to work on own initiative
* Time management skills
* Ability to work under pressure
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