Customer Services Administrator - 12 month FTC initially Salary £27,810 Office based Chester Pension matched up to 10% Annual bonus up to £2,600 per annum 26 days holiday plus 8 Bank holidays Monday to Friday - 8.30-4.30 or 9.30-5.30pm on a rota basis Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a proactive and driven Customer Service Administrator to become the first point of contact for our B2B customers, ensuring every interaction reflects the highest standards of service and professionalism This is a pivotal role within the business, where you’ll play a key part in building strong customer relationships while supporting operational excellence. The role As the first point of contact for customer queries, you’ll manage a high volume of inbound interactions across phone, live chat, and case management systems. You’ll provide first-line support, resolve issues efficiently, and escalate where necessary — always keeping the customer experience front of mind. You’ll also develop a strong understanding of multiple product portfolios, enabling you to guide confidently and support business customers with accuracy and professionalism. What you'll be doing Acting as the first point of contact for B2B customer enquiries Providing Level 1 support across phone, live chat, and case management platforms Managing high inbound call volumes while maintaining service quality Accurately updating and maintaining customer data within the CRM system Confidently discussing product portfolios across multiple brands Troubleshooting and resolving customer queries effectively Handling complaints in line with regulatory standards and internal procedures Working towards individual and team KPIs and service targets Supporting and training customers where required Requirements What skills, attributes and experience will you need? Previous contact centre or telephone-based customer service experience Retail customer service experience Experience using a CRM system ideally Case management experience Excellent administration skills and attention to detail Positive mindset, enjoys dealing with customers Able to multitask Calm and solution focused when handling complaints Why you'll want to join this company? Be part of a collaborative and supportive team Opportunity to develop your skills across multiple products and brands A role where your impact on customer experience truly matters Clear performance targets and opportunities to grow If you’re someone who enjoys problem-solving, thrives under pressure, and takes pride in delivering outstanding customer service — we’d love to hear from you. Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role.