Team Leader 37.5hrs - Edinburgh St James - Fixed Term Contract
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Company Overview
When Anita Roddick founded The Body Shop in 1976, she had a vision of business as a force for good. Over 40 years later, we are proud to pioneer cruelty‑free beauty and remain an ethical brand that empowers people and enriches the planet.
Role Overview
Your role: support the store management team in driving sales and profit by supervising and coaching customer consultants. Deliver exceptional customer experience, ensure adherence to procedures and uphold the values and vision of The Body Shop.
Key Responsibilities
* Work independently with minimal direction, acting with urgency and handling customer concerns.
* Support maintenance of store layout, inventory management, and other operations per guidelines.
* Coach Customer Consultants to achieve outstanding service standards and collaborate with store management.
* Apply storytelling about products to enhance customer experience, monitor sales trends, and meet performance targets.
* Perform opening and closing procedures, complete audit documentation, assist in recruiting and training staff.
People Management & Teamwork
* Be a team player, supporting change and new ideas.
* Assist store management with training new staff and being a flexible, responsible role model.
* Attract and retain people who reflect the brand.
What We Look For
* Experience in customer service with passion for beauty and retail.
* Effective communication and listening skills, operational competency.
* Strong interpersonal skills to build rapport and provide solutions.
* Positive mindset, willingness to develop.
* Ability to multitask, manage time, work flexible hours.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management
Industries
Strategic Management Services
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