Thanks for the clarification. Here is the job advert for the Resident Liaison Officer in Brentwood, with both payment options included.
Resident Liaison Officer (RLO) - Social Housing
£22/hr Umbrella or £17/hr PAYE | Brentwood, Essex
Are you a compassionate and proactive communicator with a talent for building relationships Do you have experience liaising with residents, ideally within social housing or property maintenance We have an immediate opportunity for a Resident Liaison Officer to join our team in Brentwood, Essex.
You'll play a vital role in our ongoing refurbishment programme. The work will involve a combination of SHDF (Social Housing Decarbonisation Fund) works and Kitchen & Bathroom replacements, ensuring residents are well-informed, supported, and happy throughout the projects.
What You'll Be Doing
As our RLO, you'll be the friendly and reliable face of our projects. Your key responsibilities will include:
Primary Point of Contact: Serving as the main liaison between residents and the project team, ensuring clear, consistent, and timely communication.
Resident Engagement: Conducting pre-commencement visits, explaining planned works (e.g., insulation, kitchen/bathroom installations), and managing expectations.
Query & Complaint Resolution: Proactively addressing resident concerns, questions, and complaints with empathy and efficiency, escalating complex issues as needed.
Access Management: Coordinating and gaining access to properties for surveyors and trades, ensuring residents are given sufficient notice.
Feedback Collection: Gathering resident feedback on works and services to help us continuously improve.
Documentation: Maintaining accurate records of all resident interactions and communications.
Site Visits: Regularly visiting properties to meet residents and monitor works progress from a resident perspective.
What We're Looking For
Resident Liaison Experience: Proven experience in a Resident Liaison Officer role, or a similar customer-facing position within social housing, property maintenance, or construction.
Communication Skills: Exceptional verbal and written communication skills, with a patient and understanding approach.
Empathy & Professionalism: Ability to build rapport quickly, manage expectations, and handle challenging situations with tact and professionalism.
Organisational Skills: Highly organised with the ability to manage multiple resident cases and administrative tasks efficiently.
Driving & Own Car: Must hold a full, valid UK driving license and have access to your own vehicle.
Understanding of Refurbishment: A basic understanding of retrofit works, kitchens, and bathrooms is a plus, but training will be provided.
What We Offer
Competitive Pay: A choice of £22 per hour (Umbrella) or £17 per hour (PAYE Direct), depending on your preferred payment method.
Impactful Work: Contribute directly to improving homes and making them more sustainable for social housing residents.
Local Focus: Work primarily within the Brentwood, Essex area.
Supportive Environment: Join a collaborative team committed to high standards of resident satisfaction.
Ready to be the vital link between our projects and our residents in Brentwood Apply now