Job reference number 336251
Process Design Lead
Salary starting at £68,000, 18% bonus potential, 27.5 days annual leave and pension
Full time 41 Hours
Permanent
National
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
About the role
The Process Design Lead is responsible for defining, architecting, and optimising end‑to‑end process flows across Manufacturing, Processing, and Operations.
The role focuses on designing robust, efficient, and scalable processes that translate business needs and goals into clear technical requirements and process‑driven design solutions. These solutions may incorporate mechanical, electrical, and controls & automation elements, but are always grounded in holistic process‑centric thinking that integrates people, technology, and workflow.
The Process Design Lead will work closely with stakeholders and operational teams to map, analyse, and engineer process flows, capturing both system steps and human tasks, producing detailed process specifications aligned with Engineering Design Processes. They will ensure that strategic initiatives, spanning new automation, process improvements, and cost‑reduction activities, are delivered to the agreed scope, quality, time, and cost, with full customer acceptance. As a key leadership role, the Process Design Lead is accountable for bringing the process‑engineering vision to life and for building and developing a high‑performing team of design engineers and managers.
Key Accountablities
* Provide strategic leadership for the design and optimisation of end to end operational process flows across Processing and Delivery Operations, ensuring alignment to business strategy, Engineering Design initiatives, and long term organisational goals
* Lead multiple complex Engineering Design projects, collaborating with senior stakeholders to identify, evaluate and integrate innovative, cost effective process improvements that enhance workflow, productivity and operational efficiency.
* Drive continuous improvement across the operational estate, analysing existing workflows, diagnosing performance gaps, and developing high‑impact solutions that address technical, operational, and commercial challenges.
* Oversee the governance, planning and delivery of Engineering Design programmes, ensuring compliance with approved project management methodologies, engineering standards, and design assurance processes
* Manage and allocate both internal and external design resources, including engineering suppliers, ensuring delivery of high quality design outputs that meet programme objectives, budgets, technical requirements and timelines.
Key Skill & Expereince
* A strong processing background with proven ability to demonstrate intuitive thinking towards engineering problem solving and solution delivery
* A proven track record of managing Engineering, Operational and technical relationships
* Experienced in Engineering design principles and compliance with recognised engineering design processes and regulations
* Proven track record in implementing effective process enhancements and driving continuous improvement initiatives
* Ability and motivation to deliver process solutions as a recognised business expert through the entire product/service lifecycle
* A highly motivated individual with a proven track record of successfully delivering Engineering Process Design projects and initiatives in a challenging environment
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
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Closing Date: Wednesday, March 25, 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
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