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Service Desk Analyst (Previous Relevant Experience is Required), Basingstoke
Client:
Telent
Location:
Job Category:
Other
-
EU work permit required:
Yes
Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
Job Description:
Service Desk Analyst
Location: Camberley, GU15 3YL (Office based role)
Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)
Job type: Full time, Permanent
Ref: 1405
Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our Customer IT Service Centre in Camberley. We support numerous managed service contracts and are expanding our team to support growth. We offer extensive training and career development opportunities.
This role involves a 4 days on / 4 days off shift pattern, with an 11-hour rotating shift from our modern office in Camberley (GU15 3YL).
Our Technology Teams are committed to bringing the digital revolution to homes and businesses. Join us to make an impact by helping to keep the nation's critical infrastructure connected and protected 24/7.
Responsibilities include:
* Act as the first point of contact for incidents, requests, and queries via multiple platforms
* Log incidents and requests through a customer portal
* Provide excellent customer service
* Follow up and update customers timely
* Attend training sessions
* Order and coordinate spare parts and engineer resources
* Maintain rapport with customers and manage incident lifecycle
* Coordinate with vendors and escalate as necessary
* Meet KPIs set by management
Ideal candidate profile:
Customer service experience in retail, helpdesk, call center, or similar environments is valuable. Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) is required. Technical experience is not essential as training will be provided. Long-term career interest is preferred.
Benefits include:
* Company matched pension scheme (4-6%)
* Family-friendly policies
* Occupational health support
* Discount schemes on entertainment and shopping
About Telent:
Telent is a leader in critical communications and digital infrastructure support, with a team of over 2,500 dedicated professionals. We value inclusivity, responsibility, and customer focus, aiming to make everyday life better through technology.
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