Patient Access Manager
London: The Portland Hospital, Great Portland Street
Full time37.5 hours, Monday-Friday
Permanent
We’relooking for a Patient Access Manager to join our Patient Access team based at The Portland Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. You will play a vital role in deliveringa high-quality service to our patients.
As a Patient Access Manager, your roleis to lead the management and progressive development of high quality and customer responsive services, tomaximiserevenue capture and contribute to achieving the Hospital’s Business Plan. This includes activecontributionto Revenue Cycle and to the overall management of the Hospital and its business.
Above all else,we’recommitted to the care and improvement of human life.It’sthis guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on thefloorwe all have a part to play in delivering exceptional care to our patients.Other’smay think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
Whatyou’lldo:
1. Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all times.
2. Overall management & responsibility for Facility Revenue Cycle ensuring maximum revenue capture.
3. Recruit, appraise and develop the Patient Access Leaders within each team
4. Develop and implement, with the GPAM and Facility Senior Management Team (SMT), the Patient Access Facility strategy in line with the direction of HCA Healthcare UK business plan
5. Ensure compliance with statutory and regulatory proceduresin accordance withregistering authorities,policiesand guidelines, including internal and external financial audit requirements
6. Continually maintain knowledge and adherence of all Hospital procedures and policies which are related to Patient Access and effectively communicate changes to the teams.
7. Build,maintainand develop effective andappropriate workingrelationships with all service users
8. Monitor, control and manage expenditure andto participatein the preparation of thedepartmentannual budget.
Whatyou'llbring:
9. Management experience, ideally inhealthcaresetting.
10. Experience in an administration role in a healthcare setting.
11. Excellent communication and customer service skills
12. Strong IT skills - Excel, Word, Microsoft office
13. Problem solving ability including patient and consultant complaints.
Why HCA UK?
Originally founded over 50 years ago by DrThomasFrist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK,we’reone of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques,medicationand facilities. Being part of a large multisite,establishedhealthcaregroupwe can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions thatprioritiseboth your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients.That’swhy we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Manager,you’llbe eligible for:
14. 25 daysholiday each year (plus bank holidays) increasing with service, withoptionto buy or sell leave to suit you.
15. Private Healthcare Insurance for treatment at our leading hospitals.
16. Private pension contribution which increases with length of service.
17. Season Ticket Loan andCycle toWorkscheme.
18. Group Life Assurance from day one.
19. Critical illnesscover.
20. Enhanced Maternity and Paternity pay.
21. Corporate staff discount for all facilities including Maternity packages atThe Portland.
22. Comprehensive range of flexible health,protectionand lifestyle benefits to suit you.
23. Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
24. Unique and Individual: We recognise and value everyone as unique and individual
25. Kindness and compassion:We treat people with kindness and compassion
26. Honesty, integrity and fairness:- We act with absolute honesty, integrity and fairness
27. Loyalty, respect and dignity:We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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