Job Title: Product Analyst – CPaaS / Platform Migration
Contract: 6 months (Extension Possible)
Rate: £300–£350 per day (Outside IR35)
Location: Fully Remote (UK based)
Must Have:
* Customer migration experience
* Legacy to platform experience
* Tech/SaaS industry experience
We’re looking for an experienced Product Analyst to support a high-impact platform migration programme, focused on increasing customer upgrade volumes from a legacy CPaaS platform to a new Connect platform.
This role plays a key part in unlocking blocked customer cohorts by identifying feature gaps, shaping requirements, and ensuring new releases directly enable safe and scalable customer migrations.
Key Responsibilities
* Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.
* Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.
* Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.
* Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.
* Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.
Experience Required
* Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment
* Strong background in gap analysis, requirements definition, and user story creation
* Experience working closely with engineering teams in agile environments
* Data-driven mindset with the ability to prioritise work based on customer and commercial impact
* Comfortable validating and acceptance testing complex platform features
This is an excellent opportunity to join a fully remote team and contribute to a critical migration initiative with real, measurable impact.