Junior Field Service Engineer – AV / UC Systems UK & Europe Travel | Leading AV Integrator | Career Development Pathway
IN2-AV Recruitment is partnering with a well-established technology integrator to hire a Junior Field Service Engineer to join their growing service team. This is an excellent opportunity for someone with AV installation or onsite support experience to step into a customer-facing field role with incredible long-term development, manufacturer training, and exposure to cutting-edge AV and Unified Communications technologies.
The Role
You’ll be responsible for both proactive and reactive maintenance of audio visual and unified communications systems across client sites in the UK and occasionally Europe. This includes carrying out planned preventative maintenance, first-line fault finding, system testing and reporting. You’ll also provide technical support, ensuring minimal downtime and delivering a consistently high-quality service experience.
Key Responsibilities
Carry out planned preventative maintenance on AV and UC systems.
Provide first-line break/fix support, diagnosing faults and completing timely repairs.
Support with occasional installation tasks including cabling and hardware terminations.
Read and interpret schematics and technical drawings.
Offer telephone support to clients and internal teams for fault resolution.
Produce accurate service reports and maintain job records.
Ensure all work meets company standards and complies with health and safety guidelines.
Liaise professionally with clients, contractors and internal departments. What We’re Looking For
Around 2 years’ experience in AV installation, onsite technical support or a similar AV/IT role.
Solid understanding of AV, video conferencing and UC technologies (e.g. Teams Rooms, Zoom Rooms).
Strong customer service skills with confidence working on client sites.
Good IT literacy and the ability to troubleshoot technical issues logically.
Excellent communication abilities, both written and verbal.
Organised, adaptable, and able to work under pressure while maintaining high standards. Preferred but not essential:
Training or experience with manufacturers such as Shure, Biamp, QSC/Q-SYS, Crestron or Netgear.
Why Apply?
Join an industry-leading integrator with a clear development pathway.
Access to manufacturer-accredited training and internal progression opportunities.
Work with enterprise customers on advanced AV/UC systems.
Supportive team culture and exposure to varied, hands-on technical work. If you’re looking to take the next step in your AV career and develop into a fully-fledged Field Service Engineer, we’d love to hear from you. Apply today via IN2-AV Recruitment