Job Description Product Customer Officer Full time Derby What you will be doing: We have an exciting opportunity for a Product Customer Officer to join the Commercial Aviation Value Stream team in Derby. Our Commercial Aviation Value Streams are accountable for profit and loss and delivering financial outcomes for Trent Fleet and Large Mature Engines. They are customer focused and have clear ownership of the business plan and the engineering, operations and aftermarket assumptions that underpin it. The Product Customer Officer plays an important role in supporting the communications required to work effectively with our customers. Responsibilities: This role will require you to develop excellent relationships with our customers with specific accountabilities including: Play a key role in ensuring our customers are satisfied, informed and feel that Rolls-Royce are providing the appropriate level of service through the Airline Support Teams. In this role you will be supporting the interface and communication with the Airframer (Airbus) and also the Operators that use products from the TFM Airbus portfolio (such as Delta, TAP, Virgin, etc). This is an exciting opportunity to be a key player in our portfolio while having exposure with Airbus and the operators. Chair regular Customer Advocates meetings to ensure Rolls-Royce Airlines Support Team (AST) is well informed and assisted. Customer Advocates meetings need to be organised, effective and followed up in a timely manner. Advocate for customer issues within the TFM workstream, ensuring we meet our obligations under the terms of our agreements. Enable the effective development and execution of Customer Interface sessions (Customer Focus Groups - CFG), ensuring they are managed effectively and within budget with clear actions logged and implemented. These CFGs are held virtually and face to face, which will require events organization skills, and well as good communication skills to ensure customers are well briefed and to optimize how we work together with our customers to establish effective relationships. Support Services Review Meetings with the Airframer (Airbus). Maintain and monitoring appropriate KPIs to ensure customers commitments are met, and customer satisfaction is achieved. Support improvement processes within the TFM team. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working. Who we’re looking for: Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to meet the following criteria: To be successful in the Product Customer Officer role you will have excellent collaboration and relationship management skills. This will include a proven ability to communicate with and influence key stakeholders at multiple organisational levels and across different cultures. This role will require you to be organised and able to create and implement plans with effective follow-up. You should be able to demonstrate sound judgement with the ability to create simplicity. It would be preferable for you to understand how we support our aftermarket, however it is more important that you are curious and have a strong and proven desire to learn and to put your learning into practice. Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be SNBG 7 - 10. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here. Grade: SNBG 7 - 10 Closing Date: Midnight 9th July 2025 For further information please contact: Ana Rincon Recruiter: Andy Walsh – andy.walsh2@Rolls-Royce.com Job Category Project Management Posting Date 26 Jun 2025; 00:06 Posting End Date 09 Jul 2025